(Last updated 10/14/2026)
These Terms & Conditions govern your use of FinalSpring.com and any products or services offered through the website.
By accessing FinalSpring.com, placing an order, or otherwise using the services offered by Final Spring, LLC, you agree to these Terms & Conditions.
Final Spring, LLC (“Final Spring,” “we,” “us,” or “our”) is a wholly owned subsidiary of Spring Holding Group, Inc.
If you do not agree to these Terms & Conditions, please do not use the website or purchase products through it.
Use of the Website
You may use FinalSpring.com only for lawful purposes and in accordance with these Terms.
You agree not to interfere with the operation or security of the website; attempt to gain unauthorized access to the website, its systems, or customer information; introduce viruses, malware, or other harmful code; scrape or copy website content through unauthorized automated means; or use Final Spring intellectual property without permission.
We reserve the right to restrict or terminate access to the website when we reasonably believe these Terms have been violated.
Products and Orders
Final Spring designs, manufactures, sells, and distributes urns, memorial products, keepsakes, and related goods, including products created using additive manufacturing and 3D-printing technologies.
Product descriptions, dimensions, capacities, photographs, colors, materials, prices, and availability are provided as accurately as reasonably possible. Slight variations may occur, particularly with handcrafted, customized, engraved, or 3D-printed products.
Colors displayed on a computer, tablet, or mobile device may also differ somewhat from the appearance of the actual product.
You are responsible for reviewing product dimensions, capacities, specifications, and any applicable cemetery, columbarium, niche, or other requirements before placing an order.
We reserve the right to correct typographical errors, inaccuracies, pricing errors, or omissions and to cancel or refuse an order if information relating to the product or price was materially incorrect.
An order is not considered accepted until Final Spring has accepted the order and payment has been successfully processed.
Pricing and Payment
All prices are displayed in U.S. dollars unless otherwise stated.
Prices may change without notice.
Applicable taxes, shipping charges, customization charges, or other fees will be disclosed before an order is completed when applicable.
You represent that you are authorized to use any payment method submitted in connection with an order.
Customized and Personalized Products
Many Final Spring products may be personalized, engraved, modified, or manufactured specifically for an individual customer.
You are responsible for verifying the accuracy of names, dates, photographs, artwork, text, instructions, and other information submitted for customization.
Final Spring is not responsible for errors contained in information supplied or approved by the customer.
Once production of a customized or personalized item has begun, cancellation or modification may not be possible.
Because personalized products are made specifically for the customer, they may not be eligible for return or refund except where the product is defective, damaged, materially different from what was ordered, or where return rights are otherwise required by law.
Shipping and Delivery
Delivery dates and shipping estimates are estimates only and are not guaranteed unless expressly stated otherwise.
Final Spring is not responsible for delays caused by shipping carriers, weather, natural disasters, transportation interruptions, incorrect delivery information supplied by the customer, or circumstances beyond our reasonable control.
Customers should inspect orders promptly upon receipt and notify Final Spring within a reasonable period if an item arrives damaged, defective, or materially different from the item ordered.
Returns, Refunds and Cancellations
Eligibility for a return, refund, replacement, or cancellation depends upon the nature of the product and the circumstances of the order.
Standard, non-customized products may be eligible for return subject to any return conditions disclosed on FinalSpring.com.
Customized, personalized, engraved, or specially manufactured products generally cannot be returned simply because the customer has changed their mind.
Nothing in these Terms limits any rights a consumer may have under applicable law.
For questions regarding a return, replacement, refund, or cancellation, contact Final Spring at info@FinalSpring.com.
Wholesale and Business Orders
Final Spring may offer wholesale pricing, volume discounts, reseller arrangements, or other commercial purchasing programs.
Wholesale and commercial orders may be subject to additional pricing, payment, shipping, minimum-order, resale, or other terms communicated at the time of the transaction.
If separate written terms are agreed upon for a wholesale or commercial transaction, those terms will control to the extent they conflict with these Terms & Conditions.
Intellectual Property
The Final Spring name, logos, product designs, photographs, graphics, text, website content, product names, trade dress, and other original materials appearing on FinalSpring.com are owned by Final Spring, Spring Holding Group, Inc., their licensors, or other lawful owners and are protected by applicable intellectual-property laws.
Nothing on the website grants you ownership of or a license to use Final Spring intellectual property except for the limited right to view and use the website for personal or legitimate commercial purchasing purposes.
You may not reproduce, distribute, modify, manufacture from, commercially exploit, or create derivative works based upon Final Spring proprietary product designs or website content without prior written permission.
Customer Content, Reviews and Submitted Materials
If you submit photographs, reviews, testimonials, artwork, text, designs, or other materials to Final Spring, you represent that you have the right to provide those materials and that their use will not violate the rights of another person.
You retain ownership of materials you submit.
To the extent necessary to fulfill your order, provide customer service, manufacture a customized product, or publish a review or testimonial you have authorized for publication, you grant Final Spring permission to use those materials for that purpose.
Final Spring will not knowingly claim ownership of a customer’s personal photographs, artwork, or other original materials merely because they were submitted in connection with an order.
Copyright Complaints
Final Spring respects intellectual-property rights.
If you believe material appearing on FinalSpring.com infringes a copyright that you own or are authorized to protect, please contact:
Please identify the copyrighted work, the allegedly infringing material, its location on the website, your contact information, and the basis for your claim.
Third-Party Websites and Services
FinalSpring.com may contain links to websites, payment processors, shipping providers, social-media platforms, or other services operated by third parties.
Final Spring does not control those third-party services and is not responsible for their content, availability, security, privacy practices, or performance.
Your use of third-party services may be governed by separate terms and privacy policies.
Privacy
Your use of FinalSpring.com is also subject to our Privacy Policy.
By using the website or placing an order, you acknowledge that information may be collected and processed as described in that policy and as reasonably necessary to process transactions, manufacture and deliver products, provide customer service, prevent fraud, and operate the business.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, FinalSpring.com and the services made available through it are provided on an “AS IS” and “AS AVAILABLE” basis.
Final Spring makes no guarantee that the website will always operate without interruption or error.
Nothing in this section excludes any warranty or consumer protection that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by law, Final Spring, LLC, Spring Holding Group, Inc., and their respective officers, directors, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of FinalSpring.com or the purchase or use of a Final Spring product.
Where liability cannot legally be excluded, Final Spring’s liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Final Spring, LLC, Spring Holding Group, Inc., and their respective officers, directors, employees, agents, and affiliates from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the website, your violation of these Terms, or materials you submit that infringe the rights of another person.
Dispute Resolution
Before beginning a formal legal proceeding, you and Final Spring agree to make a reasonable effort to resolve the dispute informally.
Please send notice of a dispute to info@FinalSpring.com and include sufficient information for us to understand and respond to the issue.
If a dispute cannot be resolved informally within 30 days, either party may pursue available legal remedies, subject to the arbitration provisions below.
Arbitration
Except for disputes eligible to be heard in small claims court and disputes relating primarily to intellectual-property rights, you and Final Spring agree that disputes arising from these Terms, FinalSpring.com, or a transaction with Final Spring will be resolved through binding, individual arbitration administered by the American Arbitration Association under its applicable consumer or commercial rules.
You and Final Spring agree that claims will be brought only on an individual basis and not as part of a class, consolidated, or representative proceeding, to the extent such a waiver is permitted by applicable law.
Nothing in this section prevents either party from seeking emergency or injunctive relief where legally appropriate.
Arbitration Opt-Out
You may opt out of the arbitration provision by providing written notice within 30 days after you first become subject to it.
The notice must include your name, mailing address, email address, and a statement that you wish to opt out of the Final Spring arbitration agreement.
Send the notice to:
Final Spring, LLC
c/o Spring Holding Group, Inc.
2804 West Master Street
Philadelphia, PA 19121
If you properly opt out, neither you nor Final Spring will be bound by the arbitration provision with respect to your relationship with Final Spring.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
No Waiver
A failure by Final Spring to enforce any provision of these Terms on one occasion does not waive our right to enforce that provision later.
Changes to These Terms
We may revise these Terms & Conditions from time to time.
When material changes are made, we will update the Last Updated date displayed at the top of this page.
Your continued use of FinalSpring.com after revised Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Contact Us
Questions about these Terms & Conditions may be directed to:
Final Spring, LLC
c/o Spring Holding Group, Inc.
2804 West Master Street
Philadelphia, PA 19121
Email: info@FinalSpring.com